An adult exploring support, a family member, case manager, support planner, healthcare professional, or community partner can contact Qali Care to discuss available services.
Frequently asked questions
Good questions deserve clear answers.
Browse practical information about services, referrals, employment, and contacting Qali Care.
Getting services
Starting a conversation and understanding what comes next.
The current Qali Care site describes its introductory consultation as free. Eligibility, authorization, and any service-related costs must be confirmed separately.
Qali Care lists Minneapolis–Saint Paul, Rochester, Duluth, St. Cloud, Mankato, and other Minnesota communities. Contact the team to confirm current availability in your area.
The team reviews the information and follows up to discuss needs, available service options, and possible next steps. Submitting a request does not guarantee eligibility or immediate availability.
Understanding services
Plain-language answers about common service terms.
245D refers to Minnesota's framework for certain home and community-based services. It covers responsibilities related to areas such as safety, individual rights, training, and person-centered planning.
Qali Care describes Personal Care Assistance (PCA) as help with daily activities such as bathing, dressing, grooming, and mobility. Integrated Community Supports (ICS) are described as residential, community-based support with daily activities, life skills, and community participation.
Qali Care's current content describes basic support, IHS with training, and IHS with family training. The appropriate option depends on the person's approved plan and current availability.
Choose “Not sure yet” on the request form or call Qali Care. The team can explain its available services without requiring you to identify the program on your own.
Referrals
Information for families and professional partners.
Qali Care welcomes referrals from individuals, families, case managers, healthcare professionals, friends, and community partners.
Provide your contact information, relationship to the person, the person's name and city, the service being explored, and a brief non-sensitive description of what support is needed.
No. Do not submit diagnoses, Social Security numbers, detailed medical histories, financial account information, or other highly sensitive information through the website form.
Employment
Questions from prospective care professionals.
The current site says applicants must be at least 18, pass a Minnesota Department of Human Services background check, and complete required training and orientation. Previous caregiving experience is helpful but not required for every role.
Qali Care's current site says certification is not required before hire for most direct-care roles, but required training must be completed after hiring. Confirm current requirements for any specific role with Qali Care.
Qali Care's current site says staff may support people with developmental disabilities, mental health needs, or physical limitations in home and community settings.
General support
Hours, contact options, and availability.
Published office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m.
Yes. The published after-hours number is 612-816-1890. For an immediate life-threatening emergency, call 911.
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